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Shell UK is a great organisation there you can make a good career. Job seekers who are talented and wanted to do jobs at Shell UK , then it is a great chance for you because of Shell UK jobs opening news has published at Shell UK Careers page which is www.shell.co.uk. There we saw many opportunity for freshers and experience candidates who are interested to do work with Shell UK . So now you can be a part of this Current Shell UK Hiring in . You can read this Shell UK job opening article till the end for now each details.
Shell UK Jobs 2021 – Apply Online for Customer Service Advisor Job Vacancy in UK
Shell UK Jobs Opening:- Don’t miss this incredible offer announced for Shell UK Careers. Shell UK latest job applications are being announced for Customer Service Advisor job vacancy. Candidates who looking smart, young, dynamic, and experienced professionals against the Shell UK Customer Service Advisor positions. Jobs in Shell UK. Applicants should apply for this position on before last date.
Shell UK Job Vacancy 2021 Details
|Name of Recruitment||Shell UK Recruitment 2021|
|Job Location||Job in London
|Name of Job Opening||Customer Service Advisor Jobs|
|Job Type||Jobs in England|
|Salary Range||£ 18700.00 per Year (Not Confirm)|
Shell UK Jobs Description 2021
Consistently demonstrating excellent customer service, through effective inbound/outbound call handling and query resolution
Keeping up-to-date and accurate records of customer contact to ensure commitment to any follow up required and smooth liaison with internal departments for timely resolutions
Where issues take time to resolve, taking ownership of the issue and contacting the customer as needed to ensure they stay informed about progress in order to actively prevent issues being escalated further
Working in a positive and co-operative manner with colleagues in other Departments and Teams to solve customer issues and champion the needs of the customer
Ensuring customers are comfortable and have a full understanding of the various processes which can feel complex and uncertain for them, such as joining from another supplier
Making outbound contact with customers to proactively notify them of issues that may affect their account, before the customer becomes aware of the issue, in order to ensure a solution is in progress/achieved before the customer needs to call in to notify us of the issue themselves
Responsible for consistently meeting or exceeding personal quality and service targets and KPIs
As you build your skills and knowledge, support colleagues with complex enquiries and suggest improvements to processes, systems etc
What you’ll receive from us in your new role:
25 days holiday plus the 8 bank holidays (increases to 26 days after two years service)
Holiday Trading Scheme
Charity events to support our charity partner, including a paid day off each year to volunteer
BUPA Private Healthcare and Cash Plan
Exclusive Retail Discounts (from nearly 900 retailers)
Quarterly Team Socials
Access to our Wellbeing centre to aid you with our four M’s (Moving, Mind, Money and Munch)
Cycle to Work Scheme
Development Portal to access development material
Company maternity/adoption pay – 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees.
Two weeks full paternity pay
What you’ll need to help you make the best at your new role:
Excellent communication skills – both verbal and written – enabling you to build a strong rapport with our customers
Technical mindset in order to learn and apply fixes to accounts improving the customer’s experience
Demonstrated experience excelling in a customer service position, either telephone-based or face to face
Confidence to manage own workload and any issues professionally and calmly
Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
Be a fast learner, PC-literate and able to demonstrate excellent attention to detail, along with comfort with numerical calculations (required for manual bill calculations)
Confident with New technology
Our Core Values:
We Care about each other, our customers and the Environment; every day;
We Deliver on our promises and believe in what we do;
We Embrace differences and value the diversity in views, ideas and backgrounds of each other and our customers.
We Evolve our thinking and challenge ourselves to be better
Who you’ll work with in your new role:
We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.
Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.
A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.
Find out more…
- Visit our Glassdoor Company Page to see what our colleagues say about life at Shell Energy