Sage UK Jobs 2022 – Apply Online for Customer Success Manager Jobs Vacancy in UK

Sage UK Jobs – Jobs at Sage UK Careers www.sage.com Find out Sage UK Jobs in UK. You can get news related to current job opening in Sage UK Job Vacancy. Check coming soon Sage UK Government Jobs in UK.

Sage UK is a great organisation there you can make a good career. Job seekers who are talented and wanted to do jobs at Sage UK , then it is a great chance for you because of Sage UK jobs opening news has published at Sage UK Careers page which is www.sage.com. There we saw many opportunity for freshers and experience candidates who are interested to do work with Sage UK . So now you can be a part of this Current Sage UK Hiring in . You can read this Sage UK job opening article till the end for now each details.

Sage UK Jobs 2022 – Apply Online for Customer Success Manager Job Vacancy in UK

Sage UK Jobs Opening:- Don’t miss this incredible offer announced for Sage UK Careers. Sage UK latest job applications are being announced for Customer Success Manager job vacancy. Candidates who looking smart, young, dynamic, and experienced professionals against the Sage UK Customer Success Manager positions. Jobs in Sage UK. Applicants should apply for this position on before last date.

Sage UK Job Vacancy 2022 Details

Name of Recruitment Sage UK Recruitment 2022
Job Location Job in Newcastle upon Tyne
Name of Job Opening Customer Success Manager Jobs  
Job Type Jobs in England
Salary Range £ 42,500 per Year (Not Confirm)

Sage UK Jobs Description 2022

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage – doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at [email protected] for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Job Description The Sage People Customers for Life team’s sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses and drive value based on our customers’ self-defined goals. The Customer Success Manager is responsible for bringing the best ideas, innovations, and capabilities to a portfolio of customers, providing technical leadership coupled with a deep understanding of each customer’s implementation, thus ensuring overall adoption and driving greater business value and satisfaction.

As a member of the adopt team, you will be responsible for looking after our customers who have just gone live, driving adoption and nurturing the client in those critical first months; setting them up for success. You will also have a small portfolio of strategic customers, driving their continued success, ensuring we are aligned with their strategy, connecting with key business executives and stakeholders, developing an understanding of their business requirements, goals and desired outcomes. Your primary goal is to ensure that Sage People customers recognize their return on investment, are true advocates of Sage and renew their subscription.

Key Responsibilities Key accountabilities and decision ownership:

•Adhere to Success Team’s KPI’s.
•Train and coach colleagues on the systems and associated processes
•Increase and maintain customer CSAT and NPS scores, and nurture into customer reference program
•Contribute to projects and large change initiatives to improve operational efficiency, quality and consistency.
•Participate and collaborate on internal and customer thought leadership, knowledge sharing and enablement sessions and content.
•Serve as the “voice of the customer” to product management, ensuring product roadmap reflects customer need. Communicate product roadmap to customers
•Handle overall responsibility for managing the customer relationship with Sage People’s mid-market and strategic Customers
•Support the Community Administrator and Customer Services in Success related queries, actions and escalations.
•Assist with high severity request or issue escalations as needed
•Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all Sage People activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their SP’s solution to be realized
•Develop and maintain customer success plans, charting a path to the customer’s desired outcome with Sage People, leveraging comprehensive understanding of SP’s products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers’ business needs
•Ensure customer engagement with newsletters, webinars, and events
•Build trusted customer relationships for customer success
•Identify and assess renewal risks for customers’ license subscriptions and collaborate with internal teams to ameliorate
•Negotiate and secure renewals for assigned accounts
•Facilitate customer handovers from Implementation to Support

Skills, know-how and experience:
Must have:
•The ability and desire to work autonomously in a challenging, high energy environment, taking ownership and accountability.
•Proactive solution oriented problem-solving skills.
•Proven track record in turning red accounts around through technical proficiency and partnership with customer stakeholders
•Experience in delivering Customer Success with the understanding of customer success methodology, including NPS
•Advanced knowledge of the Sage People and Salesforce.com platform.
•Advanced understanding of HR and Recruitment related business processes
•Excellent customer facing skills, comfortable in running executive system review meetings, engaging with C-level sponsors
•Patience and tenacity in handling customer demands
•Strong writing, PowerPoint, and communication skills and grammatical proficiency, including the ability to chair meetings or host webinars
•Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management)

Preferred:
•Experience in HR Operations
•Experience in customer success/account management
•Commercial experience (renewals and/or upselling) preferred

Apply Now



Sage UK Jobs 2022 – Apply Online for Technical Enablement Evangelist Job Vacancy in UK

Sage UK Jobs Opening:- Don’t miss this incredible offer announced for Sage UK Careers. Sage UK latest job applications are being announced for Technical Enablement Evangelist job vacancy. Candidates who looking smart, young, dynamic, and experienced professionals against the Sage UK Technical Enablement Evangelist positions. Jobs in Sage UK. Applicants should apply for this position on before last date.

Sage UK Job Vacancy 2022 Details

Name of Recruitment Sage UK Recruitment 2022
Job Location Job in Newcastle upon Tyne
Name of Job Opening Technical Enablement Evangelist Jobs  
Job Type Jobs in England
Salary Range £ 50,476 per Year (Not Confirm)

Sage UK Jobs Description 2022

Advert

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage – doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at [email protected] for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

At Sage, we’re focused on giving businesses of all sizes the technology to better manage everything from money to people. As a .Net Software Engineer here, you’ll be part of a global market leader but with a very local heart. We’re a FTSE 100 company with £60m of new investment into the business, over 13,000 colleagues globally and we continually give back to our local communities.This role is responsible for establishing the technical relationships with partners and promoting Sage’s Accounting, Compliance & Payroll as a Service (ACPaaS). It will involve understanding the partner’s (and their customer’s) needs and to advise the best way to leverage the ACPaaS platform to achieve their goals.

The Technical Evangelist will be the subject matter expert for technical solutions, working closely with external partner stakeholders throughout the lifespan of the project. i.e. Pre-Sales; Requirements Gathering; Implementation period through to launch.

Key Responsibilities Key accountabilities and decision ownership:

Partner/ISVs and 3rd parties on-boarding onto the platform (ACPaaS): show and describe ACPaaS, review the technical integration designs provided by potential partners and ISVs and follow up the implementation of them.

Provide support in pre-sales activities: Analyse customer requirements; prepare technical material to aid the sales and commercial teams; Contribute to tender documents, such as RFPs (Request for Proposal)

Provide documentation and guidance through the ISV and Developer Community: Ensures the documentation related to ACPaaS, that is published through the “Developer portal”, define and ensure adherence to best practice and processes to integrate to ACPaaS.

Represent Sage during partner implementation review meetings: Offering both support/advice as well as providing progress updates on any workstreams being carried out by Sage.

Co-ordinate with Product Management function to ensure the Product and ACPaaS service roadmaps support the integration needs.

Qualifying bugs to be fixed coming out from the partners usage of the API or when the integrated solutions are used with customers and leads.

Contribute to a service improvement roadmap based on feedback (e.g. post project implementation) with an overall objective of providing an exceptional customer experience

Skills, know-how and experience:

Must have:

Significant exposure to software development lifecycles and development methodologies, e.g. Scrum, Waterfall

Expert level knowledge in the design, implementation, and usage of APIs

Strong experience in Accounting and Payroll domains, including legislative requirements.

Expert ability to interpret and/or gather user requirements and translate these into technical solutions.

Strong background in several relevant programming languages, frameworks, and databases

Leader who proactively takes responsibility for planning and delivering team activities

Leader who drives initiatives through to completion that contribute to significant changes in either technology or environment.

Be interested in self-development including the maintenance of personal technical competence in all relevant areas.

Expert communicator and influencer to technical and non-technical audiences with excellent relationship management skills.

Apply Now

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