Robinhood USA Jobs 2021 – Apply Online for Options Support Representative Jobs Vacancy in USA

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Robinhood USA Jobs 2021 – Apply Online for Options Support Representative Job Vacancy in USA

Robinhood USA Jobs Opening:- Don’t miss this incredible offer announced for Robinhood USA Careers. Robinhood USA latest job applications are being announced for Options Support Representative job vacancy. Candidates who looking smart, young, dynamic, and experienced professionals against the Robinhood USA Options Support Representative positions. Jobs in Robinhood USA. Applicants should apply for this position on before last date.

Robinhood USA Job Vacancy 2021 Details

Name of Recruitment Robinhood USA Recruitment 2021
Job Location Job in Denver
Name of Job Opening Options Support Representative Jobs  
Job Type Jobs in Colorado
Salary Range $ 33.00 an hour (Not Confirm)

Robinhood USA Jobs Description 2021

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the role

Robinhood’s Customer Experience team is committed to providing an outstanding customer experience. In your role as a Registered Customer Experience Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on Options trading related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customer’s experience, using our products, as seamless as possible.

As a Registered Customer Experience Representative, you’ll be the company’s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. See an opportunity to improve customer trust at scale, or your own team’s efficiency? Self-starters who spot and solve problems thrive at Robinhood, and you’ll have a special role as the voice of our customers.

The role is an opportunity within our Customer Experience team. You’ll respond to a wide variety of inquiries from our customers using email, chat, and phone and will be expected to increase loyalty with every interaction. Must have the ability to work evenings and weekend hours.

Your day-to-day will involve:

Deliver an outstanding customer experience

  • Solve customer issues efficiently and effectively with empathy
  • Communicate with customers using email, chat and phone channels
  • Influence customer happiness and loyalty metrics

Drive continuous improvement to delight customers:

  • Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product and engineering organization
  • Creatively discover ways to improve productivity for the Customer Experience team
  • Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles

Grow your financial services expertise:

  • Develop deep subject mastery of complex financial concepts like Equities Trading, Margin, and Options Trading
  • Master Robinhood’s policies and procedures pertaining to complex customer scenarios and translate them into outstanding customer interactions

About you:

  • Bachelor’s Degree from an accredited institution
  • FINRA Series 7 and 63 Licenses
  • 2+ years experience in a support/service role for a financial services company
  • Ability to provide exceptional live service, both in-office and remote
  • Familiarity with financial services and the stock market
  • Experience handling and resolving Options related inquiries
  • Ability to think critically and apply logical problem-solving skills to isolate and resolve issues
  • Strong written and verbal communication skills
  • Attention to detail and strong analytical skills
  • Must be able to act independently and be self-motivated
  • The ability to quickly defuse customer anxiety through exceptional customer service skills

Bonus points:

  • Deep Mastery of Complex Financial Topics
  • Strong sense of ownership and responsibility
  • Instinct to Problem-Solve
  • Strong Critical Thinking and Analytical Skills (e.g. pattern recognition)
  • The ability to concisely and accurately communicate complex topics
  • Intolerance of Inefficiency

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

For Colorado Residents Only: The target hourly range for Colorado residents for this position is $33.00/hour. Pay is based on several factors including but not limited to education, work experience and certifications. Successful candidates will also be eligible for an annual discretionary incentive compensation award of 15% of their annual earnings pursuant to Robinhood’s applicable bonus plan. In addition, Robinhood offers a comprehensive benefits package, including generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA) fitness and wellness benefits, employee recognition programs, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood
20 days ago
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.


Robinhood USA Jobs 2021 – Apply Online for Customer Loyalty Analyst Job Vacancy in USA

Robinhood USA Jobs Opening:- Don’t miss this incredible offer announced for Robinhood USA Careers. Robinhood USA latest job applications are being announced for Customer Loyalty Analyst job vacancy. Candidates who looking smart, young, dynamic, and experienced professionals against the Robinhood USA Customer Loyalty Analyst positions. Jobs in Robinhood USA. Applicants should apply for this position on before last date.

Robinhood USA Job Vacancy 2021 Details

Name of Recruitment Robinhood USA Recruitment 2021
Job Location Job in Menlo Park
Name of Job Opening Customer Loyalty Analyst Jobs  
Job Type Jobs in California
Salary Range $ 10-30 per hour (Not Confirm)

Robinhood USA Jobs Description 2021

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the role:

The Customer Loyalty team works cross functionally to help inform our customer strategy as well as help prioritize our product development roadmap. Our team runs Robinhood’s company-wide NPS (Net Promoter Score) program, retention & churn programs, recurring market research to understand movements in the Financial market, and a multitude of other customer-analytics-centered programs . This team serves as a thought partner to multiple teams, as well as to the Leadership team, in understanding our customer’s perception of our products and brand, as well as identifying the highest-priorities unmet customer needs and a plan of action to address them.

As we continue to launch new products and expand our user base, we are looking for a Customer Loyalty Analyst to join our team and help us deepen our understanding of Customer Loyalty at Robinhood and in the Financial market at large.

What you’ll do day-to-day:

  • End-to-end quantitative Loyalty research: support large and complex NPS programs to measure drivers of loyalty. This includes aligning on scope with cross-functional stakeholders, designing research studies, programming surveys, querying data from our internal databases, as well as collecting and analyzing data. (50%)
  • Data Reporting: share Research reports company-wide, create intuitive Looker Dashboards that are actionable for cross-functional stakeholders (Researchers, Designers, PMs etc.), as well as work with the Data team to establish API connections with 3P survey tools. (25%)
  • Driving to insights & action:  distill research results into actionable insights and recommendations and present to cross-functional Product teams, as well as senior Leadership. (25%)

About you: 

  • 2-5 years of Analytics or Quantitative Research experience
  • Experience programming surveys using tools such as Qualtrics
  • Experience with data visualization software such as Looker or Tableau
  • Strong analytical abilities, including proficiency in Excel and/or R/Python
  • Intermediate to advanced knowledge of SQL
  • Exceptional interpersonal skills and ability to develop strong working relationships
  • Strong work ethic, excellent organization and communication skills
  • Resourcefulness and ability to thrive in fast paced, entrepreneurial environment

Bonus points:

  • Work experience at a top-tier management consulting firm, and/or experience doing data analytics
  • Familiar with Net Promoter Score (NPS) methodology
  • Advanced data visualization skills
  • Advanced Data Analysis skills in R/ Python

We’re looking for more growth-minded and collaborative people to be a part our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please click here.

Apply Now

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