New York Post USA Jobs 2021 – Apply Online for Part-Time Customer Service Agent Jobs Vacancy in USA

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New York Post USA Jobs 2021 – Apply Online for Part-Time Customer Service Agent Job Vacancy in USA

New York Post USA Jobs Opening:- Don’t miss this incredible offer announced for New York Post USA Careers. New York Post USA latest job applications are being announced for Part-Time Customer Service Agent job vacancy. Candidates who looking smart, young, dynamic, and experienced professionals against the New York Post USA Part-Time Customer Service Agent positions. Jobs in New York Post USA. Applicants should apply for this position on before last date.

New York Post USA Job Vacancy 2021 Details

Name of Recruitment New York Post USA Recruitment 2021
Job Location Job in New York
Name of Job Opening Part-Time Customer Service Agent Jobs  
Job Type Jobs in usa
Salary Range $ 14.47 per hour (Not Confirm)

New York Post USA Jobs Description 2021

The New York Post customer care team plays a very important role with our most loyal readers. The experience our readers have with this team while facing a point of frustration ultimately has a significant impact on their sentiment and loyalty to the brand. The team has the ability to turn a bad situation into an overall win by providing a positive experience and human touchpoint with the company. It is a critical role to our company’s success, and we are looking to grow the team now.

The New York Post is seeking a Customer Experience Agent to be the primary point of contact for the inbound processing of our customers’ support related inquiries. This is an exciting opportunity for someone passionate about helping customers, and looking for a job that offers flexible schedules. The successful candidate will ensure all inbound issues are triaged and responded to within agreed upon acceptable time frames.

Responsibilities

  • Develop a deep knowledge of New York Post products and plans to deliver customer service. Including: for NYPost.com registered accounts, Community, New York Post phone and tablet apps, Post Sports+, and e-commerce (Post Store selling merchandise). The types of issues could include:
    • Post Sports+: Purchase, log-in, access and account issues; drive engagement with offering in response to issues, prevent cancelation.
    • New York Post paid tablet apps: daily edition issues, subscription access, or performance of the app itself
    • New York Post and Page Six free phone apps: performance issues
    • New York Post Store: commerce and merchandise purchase issues, shipping, billing, product issues
    • NYPost.com Accounts: access and setting issues, email newsletter management
    • Community: Commenting platform issues
  • Respond to help tickets in Zendesk using impeccable grammar
  • Troubleshoot issues to the best of your ability, and seek team support as needed
  • Monitor and respond to reviews in app stores
  • Demonstrate professionalism in communication and over-the-top customer service
  • Maintain open channels of communication with managers and all team members
  • Properly document and escalate technical issues
  • Play an essential role as the eyes and ears of New York Post stakeholders when dealing with our readers to pick up on issues, trouble points and important feedback
  • Identify customers needs to achieve satisfaction and drive value
  • Prevent churn by solving customer issues in an expedient and satisfying way, and understand what to say to readers at risk of cancellation
  • Achieve KPIs in Zendesk where productivity and quality are key in providing excellent customer experiences

Requirements

  • Ability to empathize and seek to understand users
  • 2+ years of experience in a Customer Service role
  • Expert-level written and oral communication
  • Highly organized with a strong sense of urgency to meet deadlines
  • Comfort working independently and managing time, with the support of, and accountability to a team
  • College degree preferred
  • Experience in providing external customer support in a service desk environment and working within a formal ticketing system; Zendesk a plus
  • Ability to commit to a consistent but flexible part-time schedule and work remotely

As an equal opportunity employer, the New York Post does not discriminate in hiring or the terms and conditions of employment because of an individual’s race, color, religion, national origin, age, disability, gender, sexual orientation, citizenship or any other characteristic protected by federal, state or local law. The New York Post will consider the provision of reasonable accommodations to known physical or mental disabilities of otherwise qualified applicants to enable them to participate in our application process and to effectively perform the essential functions of the job, unless doing so would impose an undue financial or operational hardship.

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