Kubota Tractor Corporation USA Jobs 2021 – Apply Online for Customer Satisfaction Representative Jobs Vacancy in USA

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Kubota Tractor Corporation USA Jobs 2021 – Apply Online for Customer Satisfaction Representative Job Vacancy in USA

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Kubota Tractor Corporation USA Job Vacancy 2021 Details

Name of Recruitment Kubota Tractor Corporation USA Recruitment 2021
Job Location Job in Grapevine
Name of Job Opening Customer Satisfaction Representative Jobs  
Job Type Jobs in Texas
Salary Range $ 39900.00 per year (Not Confirm)

Kubota Tractor Corporation USA Jobs Description 2021

Grapevine, TX, USA Req #1689

For Earth For Life

BASIC PURPOSE AND SCOPE OF POSITION
Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty.Utilize information resources to educate customers.
PRINCIPAL ACTIVITIES:This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:
  • Respond to customer calls, emails, letters and social media inquiries.Document all customer interactions.
  • Work with dealers and Kubota division personnel to resolve at-risk customer concerns.
  • Utilize available information resources to educate the customer.
  • Deliver a Dealer Support Experience based on the pillars of Kubota Service
  • Relies on independent decision-making and problem solving to complete job tasks
  • Support dealers and Kubota division personnel on customer survey system.
  • Support Service Strategy efforts through customer campaign action calls.
  • Help grow the Extended Warranty business by actively marketing the program over the phone.
EDUCATION, CERTIFICATIONS, AND TRAINING:
  • Associate’s Degree or equivalent work experience.
SKILLS AND BACKGROUND:
  • 1 year of working in a call center environment preferred.
  • Effective written and verbal communication skills.
  • Ability to make sound decisions.
  • Good attention to detail.
  • Basic computer skills to enter and retrieve information
  • Good problem solving skills.
  • Excellent customer relation skills including the ability to effectively handle difficult and irate customers.
PHYSICAL REQUIREMENTS:
This position works in a typical office environment.
DISCLAIMER:
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification.This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification.This job is intended to include the current essential functions of the job.Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type

    Hourly

  • Required Education

    Associate Degree

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