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Emirates National Oil Company (ENOC) UAE Jobs 2022 – Apply Online for Retail Analyst Job Vacancy in Dubai UAE
Emirates National Oil Company (ENOC) UAE Jobs Opening:- Don’t miss this incredible offer announced for Emirates National Oil Company (ENOC) UAE Careers. Emirates National Oil Company (ENOC) UAE’s latest job applications are being announced for Retail Analyst job vacancies. Candidates who look smart, young, dynamic, and experienced professionals against the Emirates National Oil Company (ENOC) UAE Retail Analyst positions. Applicants should apply for this position before the last date.
Emirates National Oil Company (ENOC) UAE Dubai Job Vacancy 2022 Details
Name of Recruitment | Emirates National Oil Company (ENOC) UAE Recruitment 2022 |
Job Location | Jobs in Dubai |
Name of Job Opening | Retail Analyst Jobs |
Job Type | Jobs in UAE |
Salary Range | AED 9,713.00 per month |
Emirates National Oil Company (ENOC) UAE Jobs Description 2022
Retail Analyst
Date: 17-Nov-2022
Location: DUBAI, AE
Company: ENOC
Job Title
Retail Analyst
Business
Retail
Job Purpose
Under the general guidance of section head, the retail analyst is responsible for reporting and analyzing the day-to-day operation, sales, operations of various systems and programs. Provide support and coordination in all functions of all type of project for sites level and accommodations. Recommend process, controls and frame works.
The job holder’s day-to-day tasks and ad-hoc responsibilities are designed to drive continuous improvements and efficiency gains.
Principal Accountabilities
Operation planning & Analysis
Provide analytical support to heads in execution of forecasting objectives sales cycle and strategies.
Assist in determining, evaluating and implementing appropriate screening metrics to enable the assessment and prioritisation of projects Growth in line with Retail Objectives.
Provide daily/weekly/monthly system integration controls to identify data inconsistencies and technical issues in the scope of lifecycle of site operations and accommodations.
Ensure to report the issues impacting the users on timely manners as per their priority and prepare root cause analysis and escalate to relevant teams of dry-out, customer feedback, accidents & incidents in sites and accommodation. etc.
Ensures and monitors the performance of critical equipment of retail accommodation and network regularly and analyse to maintain and improve availability and reliability
Conducting periodic analysis of established or new sites/assets to assess impact on operations.
Analysing performance, sales reports of new site and ideal manpower utilization.
Turning the data into actionable insights and presenting them in internal meetings
Monitor fund utilization of new projects, sites daily and reconcile the consumption against with system. In case of any variances.
Continuous Improvements
Identity relevant controls, processes and framework and recommend improvement in business control and process.
Turning data into actionable insights and using them to suggest changes to improve workflow & process.
Analysing manpower movements to maximise utilization and efficiency
Running in depth analysis on the data to drive overall improvements and efficiency gains.
Produce process charts and manuals for retail site level projects.
Liaising with research partners on project management. Ensuring high standards of delivery of findings on studies undertaken.
Analyse reports & reconcile the data between business IT & Finance.
Internal Reporting
Overseeing the whole operations reporting to ensure accuracy and consistency
Running ad-hoc reporting and in-depth analysis when needed Presenting the analysis in internal meetings to drive necessary actions
Additional Principal Accountabilities
Experience
Bachelor’s Degree in Business Management, Finance or equivalent.
4-6 years of work experience in a similar role.
Results Orientated: Meets or exceeds a standard of excellence, set by others or self through taking ownership of assignments with a view to making things happen.
Analytical Skills: Ability to analyse the functioning of the processes and suggests effective solutions to the management. This also includes testing, modifying, compiling, and executing concepts of the project.
Critical Thinking & Problem-Solving Skills: Use of logical skills and suggestion of viable options as solutions to the problems.
Financial Skills.
Excellent Presentation Skills.
Broad understanding of all key areas in Retail.
Emirates National Oil Company (ENOC) UAE Jobs 2022 – Apply Online for Fuel Service Manager Job Vacancy in Dubai UAE
Emirates National Oil Company (ENOC) UAE Jobs Opening:- Don’t miss this incredible offer announced for Emirates National Oil Company (ENOC) UAE Careers. Emirates National Oil Company (ENOC) UAE’s latest job applications are being announced for Fuel Service Manager job vacancies. Candidates who look smart, young, dynamic, and experienced professionals against the Emirates National Oil Company (ENOC) UAE Fuel Service Manager positions. Applicants should apply for this position before the last date.
Emirates National Oil Company (ENOC) UAE Dubai Job Vacancy 2022 Details
Name of Recruitment | Emirates National Oil Company (ENOC) UAE Recruitment 2022 |
Job Location | Jobs in Dubai |
Name of Job Opening | Fuel Service Manager Jobs |
Job Type | Jobs in UAE |
Salary Range | AED 10,300.00-34,600.00 per month |
Emirates National Oil Company (ENOC) UAE Jobs Description 2022
Fuel Service Manager
Job Purpose
Under the direct supervision of Management, contributes to managing and developing Fuel Marketing operation processes in line with company’s strategic direction and policies.The position ensures smooth functioning of customer services for Select cards and VIP. The position is accountable for providing competence, problem free, timely service to all type of cards & VIP(RFID) customers and the internal customers by ensuring and adequate operation for all department functions through Face-to-Face, Phone, Mail, Internet, Customer care portal and Fax while maintaining the standards of ENOC. In addition, maintain and generate various data to support the monthly meeting and to reflect the status of the business
Principal Accountabilities
- Customer service:
- Provide direction and guidance, supervises, trains, evaluates, and disciplines.
- Analyze trends of existing customers on an on-going basis by getting various reports from IT for understanding the top users as well as lower consumption users.
- Analysis of customer complaints/feedback /issues through proper systematic tracking and root cause enquiry.
- Analyze and understand new problems/ cases/ queries and develop corresponding preventive measures for the same.
- Ensure Phone calls and emails are attended and acted upon regularly
- Manage outbound team’s calls and escalations
- Monitor customers’ feedback / complaints and implement appropriate corrective and preventive actions
- Managing Fuel Marketing relation with IT and discuss all the enquiries and concerns of developments of projects and tasks, in addition to develop a project charts and visibility studies of the projects
- Employee Management:
- Provide direction and guidance to team members on corporate objectives utilization of resources involves, attendance, coordination, communication, follow up and recording of query
- Assess team as well as individual training needs and monitor the development and implementation of training programs and workshops
- Guarantee the smoothness of Fuel Processing activities by keeping the staff updated on procedural changes, methods to reduce human errors and effective time management.
- Front Desk Management of 3 staff – achieving customer satisfaction through improving customer response time on different requirements and complaints.
- Manage Bill payment clerk
Additional Principal Accountabilities
- Fuel Services Operations:
Manage repartees to ensure smooth functioning of Fuel Operations at the site level, which includes functioning of POS machine, data management, and card functioning for customer satisfaction
Manage and ensure the counter team to except requests of VIP, Select cards
Ensure the counter team system is available to accept inter and external customer cheque payment and security deposits
Manage and ensure that Processing team system is available, issuing cards, processing day-to-day internal and external customer requests
Ensure Processing team managing the stock of Select cards and VIP tags
ensure all sites receive VIP new account creation forms, cancellation forms and VIP tags through processing team
Managing all the activities Fuel Marketing products and services to support products at ENOC service stations.
Supporting the Retail tear through conducting several activities such as following up double transactions, calling ENOC service stations for investigation and sending feedback to the retail team for their action. Documenting such incidents will be an expected activity.
Initiatives and suggestions to implement which may improve business/system enhancement:
Developing and implementing of systems and process to improve cost efficiency.
Promote Fuel Marketing activities for Select customers and VIP customers especially through the web and increase the number of users through designing & distributing marketing communications.
Help in developing call center activities in coordination with the Quality department
System:
Ensure minimal technical errors in the departmental technological activities i.e. missing files, batches and data as a key element in achieving Customers general satisfaction.
The projects that can be named for immediate consideration are: The on-going Database Enhancement, Reloadable Cards, electronic archiving system, instant Select card issuance, Accepting Select payments at ENOC and EPPCO service stations and ensuring smooth functioning of the same through online connectivity
Maintaining the Online web portal at all-time monitoring efficiency and friendliness of the same
Performance Management:
Update and prepare monthly Fuel Marketing Team KPI
Direct management on day-to day basis of the Fuel services operations; manage and update Fuel Process Manual.
Maintain up-to-date customer file database within Laser Fiche
Provide Credit/Debit customers with reports as per their request
Monitor monthly received Cheque reports and Select cards reports
Support Retail operations by ensuring to send them daily Card Exception’ report
Experience
Minimum requirement:
• bachelor’s degree in Marketing or Business
• Team Management skills
• Prefer at least 7 years’ marketing experience, with a good track record in offer creations
• Influencing and negotiating skills
• Strong Computer skills and Presentation skills
• Strong Negotiation Skills and Commercial knowledge
• Ability to get results working in a multi-cultural environment
• Strategic Marketing Skills and communication management