Emergent Method USA Jobs 2021 – Apply Online for Customer Service Representative Jobs Vacancy in USA

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Emergent Method USA Jobs 2021 – Apply Online for Customer Service Representative Job Vacancy in USA

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Emergent Method USA Job Vacancy 2021 Details

Name of Recruitment Emergent Method USA Recruitment 2021
Job Location Job in Baton Rouge
Name of Job Opening Customer Service Representative Jobs  
Job Type Jobs in Louisiana
Salary Range $ 15.00 an hour (Not Confirm)

Emergent Method USA Jobs Description 2021

Salary

$15 an hour

Job Type
Full-time

Emergent Talent, a division of Emergent Method, is looking for candidates to support a call center for a large-scale COVID-19 Relief program. This full-time position based in Baton Rouge, though remote candidates will be considered and are encouraged to apply. Candidates must be available weekdays from 7 am to 4 pm CST.

This role will provide call center representative services, including managing inbound and outbound calls and workflow in a timely manner, tracking and taking detailed notation of call progression in an online platform, following communication scripts/prompts, maintaining a professional tone, and utilizing customer service and de-escalation tactics to manage crisis communication/response. The ideal candidate must be self-motivated and dependable, and clearly demonstrate strong interpersonal, customer service, and computer skills.

Key responsibilities include:

  • Answer incoming calls from applicants and provide assistance through an application process
  • Use problem solving skills to identify applicant needs, clarify information, and research issues to provide resolution
  • Serve as a resource to applicants to provide current knowledge about the program
  • Maintain correct and consistent records and data through a centralized system of record
  • Provide the highest level of professionalism and customer service

This compensation for this position is $15.00 per hour.

QUALIFICATIONS

  • Prior experience in customer service, customer support, and/or call center setting
  • Polished phone etiquette and strong verbal communication skills
  • Proficiency in computer skills, data entry, and record keeping
  • Strong attention to detail, time management, dependability, and decision-making skills.
  • Ability to manage call out efforts to targeted populations in a fast-moving environment.
  • Preferred qualifications: previous work experience in a call center or customer service/relations role, COVID-19 relief programming, disaster recovery/response programming, or large-scale, statewide programs

BACKGROUND

Emergent Method is a Louisiana-based management consulting firm focused on helping companies and organizations innovate, grow, improve their performance, and achieve their missions.

We do this by bringing people and ideas together to understand opportunities, let ideas emerge, and create multi-faceted solutions with results greater than the sum of their parts. We come from diverse backgrounds that lend to expertise in solving complex problems, implementing impactful change, helping our clients navigate shifting landscapes, and seizing opportunities – including those they had not seen before. From strategic planning and organizational design to project management and strategic communication, we are dedicated to helping our clients adapt, innovate, and grow – pushing systems, agencies, and industries to new heights, while developing strategic, systemic solutions and processes to support those goals.

We opened our doors in 2012 and have been recognized for growth and achievement over the years, including the Greater Baton Rouge Business Report and Junior Achievement’s Company of the Year (2017), Consulting Magazine’s fastest growing consulting firms (2018, 2019, 2020), Inc. Magazine’s fastest-growing private companies in America (2018, 2019, 2020), LSU’s 100 fastest growing alumni owned business (2018, 2019, 2020), and the Louisiana Association of Business and Industry’s Company of the Year (2019).

We are dedicated to seeking the same measures of continuous improvement for the clients we serve and supporting them in all actions of planning, growth, and emergence to the forefront of their industries.

To learn more about Emergent Method and our team, visit our website at emergentmethod.com. To learn more about Emergent Method and our team, visit our website at emergentmethod.com.

Emergent Method and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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