DVBE Technology Group USA Jobs 2021 – Apply Online for Call Center Customer Service Representative Jobs Vacancy in USA

DVBE Technology Group USA Jobs – Jobs at DVBE Technology Group USA Careers www.dvbetg.com Find out DVBE Technology Group USA Jobs in USA. You can get news related to current job opening in DVBE Technology Group USA Job Vacancy. Check coming soon DVBE Technology Group USA Government Jobs in USA.

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DVBE Technology Group USA Jobs 2021 – Apply Online for Call Center Customer Service Representative Job Vacancy in USA

DVBE Technology Group USA Jobs Opening:- Don’t miss this incredible offer announced for DVBE Technology Group USA Careers. DVBE Technology Group USA latest job applications are being announced for Call Center Customer Service Representative job vacancy. Candidates who looking smart, young, dynamic, and experienced professionals against the DVBE Technology Group USA Call Center Customer Service Representative positions. Jobs in DVBE Technology Group USA. Applicants should apply for this position on before last date.

DVBE Technology Group USA Job Vacancy 2021 Details

Name of Recruitment DVBE Technology Group USA Recruitment 2021
Job Location Job in West Sacramento
Name of Job Opening Call Center Customer Service Representative Jobs  
Job Type Jobs in California
Salary Range $ 16.00 an hour (Not Confirm)

DVBE Technology Group USA Jobs Description 2021

DVBE Technology Group is seeking multiple Customer Service Representatives for full-time opportunities in West Sacramento, CA. We are looking for employees with a strong work ethic and excellent customer service skills. Employees will go through a six to eight week training program. Training requires strong attendance and if an employee passes training, has no performance or internet issues, the position will be remote until client COVID restrictions are lifted.

The positions are Monday through Friday between the hours of 8 a.m. to 5:00 p.m. Full shift attendance during training (approximately 2-3 weeks) is mandatory and if not adhered to can result in termination.

The hourly pay range for this position is $16.00 with ten (10) days of Paid Time Off (PTO) a year (hours accrued per pay period) and the option for medical and other benefits.

Customer Service Representatives are responsible for responding to basic to moderately complex member telephone calls in the 19 threshold languages, handling requests for claims detail reports (CDRs), responding to written member inquiries, and conducting outbound call campaigns.

Currently, if an employee is selected to work remotely, the following is required:

o Required Internet Speeds (DVBETG reimburses $20.00 a month for Internet once your training is complete)

o Download speed – 50 mbps

o Upload speed – 5 mbps

o Professional and quiet workspace

o Computer webcams are required to be on at all times during training except for breaks and lunch.

Essential Job Functions

  • Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
  • Researches member calls/inquiries and respond to appropriate parties per service level agreements (SLAs).
  • Records call in a customer relationship management (CRM) ticketing solution resolves written member requests/inquiries and updates member history with inquiry results to include proper documentation. Interfaces with team personnel, management, and customers about customer service issues.
  • Conducts outbound calls to members in response to voicemail inquiries, customer direction, or other business needs.

Required Skills

  • High school diploma or GED
  • Strong customer service background and work history in a fast-paced environment. Medical/healthcare or call center desirable.
  • Experience working with organizational functions and personnel
  • Experience working with computers, software programs and telephone technology

Apply Now

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