Chanel UAE Jobs Careers 2022 – Apply Online for Client Engagement & Digital Executive (F/M) Jobs Vacancy in UAE

Chanel UAE Jobs – Jobs at Chanel UAE Careers www.chanel.com Find out Chanel UAE Jobs in Dubai. You can get news related to current job opening in Chanel UAE Dubai Job Vacancy. Check coming soon Chanel UAE Government Jobs in UAE.

Chanel UAE Dubai is a great organisation there you can make a good career. Job seekers who are talented and wanted to do jobs at Chanel UAE , then it is a great chance for you because of Chanel UAE jobs opening news has published at Chanel UAE Careers page which is www.chanel.com. There we saw many opportunity for freshers and experience candidates who are interested to do work with Chanel UAE . So now you can be a part of this Current Chanel UAE Hiring in Dubai. You can read this Chanel UAE job opening article till the end for now each details.


Chanel UAE Jobs 2022 – Apply Online for Client Engagement & Digital Executive (F/M) Job Vacancy in Dubai UAE

Chanel UAE Jobs Opening:- Don’t miss this incredible offer announced for Chanel UAE Careers. Chanel UAE’s latest job applications are being announced for Client Engagement & Digital Executive (F/M) job vacancies. Candidates who look smart, young, dynamic, and experienced professionals against the Chanel UAE Client Engagement & Digital Executive (F/M)  positions. Applicants should apply for this position before the last date.

Chanel UAE Dubai Job Vacancy 2022 Details

Name of Recruitment Chanel UAE Recruitment 2022
Job Location Jobs in Dubai
Name of Job Opening Client Engagement & Digital Executive (F/M) Jobs  
Job Type Jobs in UAE
Salary Range AED 54000.00 per month

Chanel UAE Jobs Description 2022

Client Engagement & Digital Executive (F/M)

As part of the CHANEL Middle-East & India team and reporting to the Omnichannel Project Manager, your main role will be to support the implementation of digital tools & data mindset to support the client engagement in each country. You will contribute to reinforce the client knowledge & the client engagement in every store (boutiques & wholesale network), mastering data & measuring ROI for every action.

CRM

  • Support the implementation of CRM KPIS defined by each business and measure it on a monthly basis, liaising will all the concerned teams for action plan to support boutiques in their achievement
  • Follow & execute the CRM plan based on business strategy:  client communication plan, and ROI on the CRM actions
  • Animate CRM communities sharing the upcoming client communication plan, CRM best practices, and tool evolutions
  • Work closely with the team to ensure an omnichannel journey throughout the networks but also throughout the channels

CLIENT INTELLIGENCE & DATAS

  • Provide client’s insights and reports at market/boutique level
  • Implement solution to support database integrity and quality: identification of data discrepancies, consistency in client profiles..consistencies
  • Work closely with business and retails teams to enrich the client database

DIGITAL TOOLS

  • Support all the deployment of clienteling digital tools in store liaising with trainin, operations and IT & their evolution
  • Gather needs from markets and share with Europe for further development upon business request
  • Monitor KPIs & propose booster plan to maximize tools adoption & usage
  • Regularly visit the boutiques CRM ambassadors to stay close from their needs in term of tools, reports
  • Support ad-hoc initiatives from business teams linked to connected experiences or omnichannel digital tools.

YOUR PROFILE

  • Master Excel (advanced formula: MATCH, VLOOPKUP, INDEX, PIVOT, DISTINCT COUNT) & Datas
  •  Strong Project & Digital mindset
  • With a retail & client mindset to be able to support the business teams in their daily missions
  • Master Salesforce & Adobe campaign
  • Good understanding of Luxury Business
  • Good communication skills & strong collaboration mindset
  • Innovative & creative spirit: be ready for new challenges and ideas in fast moving markets

Apply Now


Chanel UAE Jobs 2022 – Apply Online for Customer Care Manager Job Vacancy in Dubai UAE

Chanel UAE Jobs Opening:- Don’t miss this incredible offer announced for Chanel UAE Careers. Chanel UAE’s latest job applications are being announced for Customer Care Manager job vacancies. Candidates who look smart, young, dynamic, and experienced professionals against the Chanel UAE Customer Care Manager  positions. Applicants should apply for this position before the last date.

Chanel UAE Dubai Job Vacancy 2022 Details

Name of Recruitment Chanel UAE Recruitment 2022
Job Location Jobs in Dubai
Name of Job Opening Customer Care Manager Jobs  
Job Type Jobs in UAE
Salary Range AED 14,300.00-46,600.00 per month

Chanel UAE Jobs Description 2022

Customer Care Manager

The Customer Care Center CHANEL located in Dubai will be managing all the client interactions through phones, emails, or messaging for all activities and for several purposes. The Customer Care Manager will contribute strongly to the project setup, then implementation, and after the run. The Customer care manager will report to the Client Engagement & Digital Director while having a strong link with the business teams (retail, marketing, and boutiques teams).

The customer Care manager is in charge of a customer care advisors’ team. organizing and planning the team, the flows, ensuring the level of excellence and the respect of CHANEL client relationship philosophy, with a personalized approach for each clients. He/She accompanies on a daily base his/her team in order to achieve the best service level (quantitatively & qualitatively), analyzing properly the activity, the flows with a strong problem-solving approach. He/she will be in charge of all the analytics & reporting linked to the activity. He/she is ensuring the respect of Chanel DNA and values. And he/she is a true team leader, motivating and developing his/her team.

Principal missions:

Participate in the team recruitment then, train, motivate & loyalize the team

Planning & Team organization:

–  Organize the team according to the flows, channels, expertise

– Adapt the organization to the needs and to the evolution of all the parameters

Pilot the operations:

– Solve operational issues

– Set up & improve processes if needed

– Workforce management

Set Objectives and Monitor operational Performance:

– Set Up the yearly plan of the team and the objectives to be approved by the management

– Monitor budget

– Implement European KPIS in term of service level, client satisfaction, productivity

– Build reporting dashboards (aligned with the one of Europe)

– Analyze results then explain the gaps and propose solutions

Pilot team & individual performance 

Management

Profile:

  • first experience in the field of Customer Care Management for a luxury brand
  • You are passionate about the client service & client relationship
  • You previously managed teams (directly or indirectly)
  • You are used to collaborate with different services, and you are a team player
  •  You have a project-oriented mindset, ready to test, to try, to set up new things
  • You are very well organized and very precise in during execution
  • You have a sense of Excellence
  • Master Excel
  • English speaker, Arabic would be a plus
  • Analytic skills to be able to build reporting, follow KPIS and improve performance
  • Team spirit, Curious
  • You are action oriented
  • Strong communication skills: within the teams but also toward clients
  • Empathic & Listening skills

Apply Now

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